We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We do not accept returns due to buyer errors such as an incorrect selection of sizes, designs, colors, etc.
The customers can claim this policy by sending an email to ginanteemerch.com. Attached a photo of the item and make sure to describe the damage of the item. We will respond to your clam as past as possible. If your claim is approved and we call to send the item, you can send the item to our representative office at:
1300 Rosa Parks Blvd.
Detroit, MI 48324
Buyer error in writing the shipping address so that the shipping service company (UPS & USPS) returns the package sent to us, in that case the buyer has no right to request a money refund.
In that case also we will not send the product back to buyer.
The package containing the returned product will be donated directly to social company.
So that the case is considered finished because of buyer error.
If the product that returned we approved, we will only replace the same specifications.